FAQ – Conceptwear

How do I order?

We have lots of ways to help you through the ordering process. The easiest of which is the ‘shop’ page. This directs you to all the schools, colleges and club shops that have given us permission to sell their branded uniform.

In addition, we try to give as much information on-line to help sizing with chest measurements, or age labels. However, should you need more information please call us to chat through.

For all schools and colleges, we have a full set of sizes available, and you are welcome to come in and try things on, we have a changing room. For all other groups, give us a quick call as with prior notice we can order in anything to try on first.

For businesses, we stock a large variety of garment samples, to help with deciding what is best for you and your team. Once garments are chosen, we can also arrange a size pack for staff to try on first.

For businesses only appointments are generally not needed, pop ins are welcome, but we do get busy during the summer, so often it is best to call and arrange an appointment time.

Communication

If ordering on-line you will receive a payment confirmation from Dojo. We manually check over all orders and then email you a ‘paid’ invoice confirming the order and asking you to make any changes upon receipt.

Your Dojo receipt should be immediate, your invoice confirming the order from Conceptwear can take up to 24 hours and no communication is sent over a weekend, bank holiday or the Christmas break.

The same process applies to business customers. Once you have approved any uniform and decoration with us an invoice will be raised for payment. By paying your invoice you are accepting responsibility that you have checked the order details for sizes/ colours/ quantities and position of decoration. We will take payment as confirmation that your order is correct.

Once an order is completed you will be emailed to let you know it is either ready for collection/ sent to school or has been posted to you.

Emails can come from our domain which is conceptwear.co.uk, estimates and invoices will come from Quickbooks and will be titled ‘Conceptwear Printing & Embroidery’.

Payment

We accept bacs, credit cards and cash. We do not accept American Express. All card payments are processed by Dojo. Payments on-line are redirected to a secure Dojo site through their gateway. Once payment is accepted you are re-directed back to Conceptwear. Conceptwear do not store or have access to any card details.

Payment is required on all orders, prior to production, unless account terms are agreed in advance. All terms of payment are set by Conceptwear.

Orders will not be processed until payment is cleared. Good remain the property of Conceptwear until payment has cleared.

How long do things take?

School uniform is held in stock all year and can be purchased in store or on-line. Online orders are processed within 48 hours, occasionally we may run short during busy periods. In which case we aim to restock the item within 1 week.

All group shops on our website for clubs and college courses are made to order goods. They take 5-7 working days.

Sometimes we may open a portal to purchase items within a set period and produce all the goods together. If this is the case the details including all dates for production and delivery will be clearly put at the top of that specific groups shopping page.

For all business uniform we run a diary of a maximum of two weeks. For new customers please allow an extra week for creation and proofing of any new artwork and decoration.

At any point an item is discontinued or out of stock you will be informed within 24 hours to offer an alternative, refund or to put on back order pending restock.

You must then allow extra time for your order to be delivered.

Delivery options

We use Royal Mail 48 as our standard choice. This is GPS tracked upon delivery. For larger orders weighing over 2kg or for urgent orders we use Fedex next day delivery.

Fedex parcels arrive next day. Royal Mail can take 3-5 working days so please allow for this. We are not responsible for any delays by Royal Mail or Fedex.

On the last Tuesday of every month a free delivery is made to the following schools: Christ Church Primary, Milton Park Primary, Worlebury Primary, Mary Elton Primary. This option is available during checkout on-line.

Returns & Refund Policy

In line with the sale of goods and services act you have the right to cancel your order even if the goods are not faulty. You must tell us within 14 days of receiving the goods. The goods must be returned in the same condition as received within a further 14 days. A full refund will be made within 14 days of receiving the goods back. A returns form can be found on this link.

All primary school uniform is held in stock by way of an agreed contract with each school and can be exchanged, returned or refunded in line with your rights.

The exception to this rule is anything that is made to order, or bespoke. This will relate to all clubs and businesses whereby the decoration specifically relates to you, or your club and it not held in stock by way of agreed contract. Unless faulty these cannot be returned or refunded.

All goods that are found to be faulty will either be replaced or refunded within 6 months and should be communicated to us via email sales@concept_admin

Privacy Notice

Conceptwear is committed to respecting your right to privacy. As such we retain the following information:

Your Name
Your Address
Your Phone Number
Your Email Address
Details of your order

This information is collected for the purposes of processing your order, sending out or posting deliveries and or contacting you with any enquiries relating to your order.

Conceptwear does not process or keep your card details.
Conceptwear does not operate any analytical or marketing practices from your private information.
Conceptwear will not share your information with any third party.
A copy of your order will be held via email for a period of 6 months in line with accepting returns & refunds.
A further copy of your order will be held for a period of 5 years in line with HMRC for tax and audit purposes.

You have the right to contact us and enforce all private information be deleted.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only.
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content.